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  • after-sale service


    We solemnly promise to you, when you buy Grentsun products, we will provide complete and thoughtful after-sales service:

    1. the standardized service flow and the system, the senior engineer free installs, the debugging machine for the user.

    2. free of charge to the user’s technical personnel technical training, training includes: Hardware and software operation, maintenance and repair knowledge training.

    3. React quickly and quickly. If in doubt, you can call the Technical Support Center service hotline: 18154308661, by professional technical engineers to understand and accurately judge the fault content, 1 hour to quickly guide users to troubleshoot, reduce downtime, ensure smooth production.

    4. the product provides a 12-month warranty period, the warranty period from the installation of equipment, acceptance of qualified, supply and demand from the date of signature. Warranty period, free replacement of all parts damaged in normal circumstances; after the warranty period, responsible for life-long maintenance of equipment and timely supply of spare parts; implement product parts supply cost policy.

    My company will have a person responsible for regular return visits to ensure that the user’s equipment is in good working order.

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